Privacy Policy for DXB Acoustic

Effective Date: June 1, 2025

1. Who We Are

DXB Acoustic (“we”, “our”, or “us”) operates the website https://dxbacoustic.com, an online store offering acoustic solutions and related services. This Privacy Policy outlines how we collect, use, and protect your personal information.

2. Information We Collect

A. Personal Information You Provide

When you interact with us — such as placing an order, contacting support, or subscribing to emails — we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information

B. Automatically Collected Information

When you visit our website, we and our partners collect technical and behavioral data including:

  • IP address and browser type
  • Pages viewed, session duration, clicks, scrolls
  • Device and operating system information
  • Referral source (e.g., from a Google search or ad)

This is done through cookies, pixels, and similar tracking technologies.

3. Tracking Technologies and Analytics Tools

We use third-party tools to analyze user behavior and optimize performance:

A. Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services.

  • Data is collected using first- and third-party cookies and other tracking technologies.
  • This data helps us understand product popularity, optimize user experiences, enhance security, and reduce fraud.

Disclosure Notice:
“We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Our Privacy Policy has more details.”

For more, visit the Microsoft Privacy Statement: https://privacy.microsoft.com

B. Google Analytics (GA4)

We use Google Analytics to measure site traffic, understand user journeys, and track conversions.

  • Google Analytics uses cookies to collect data such as device type, session duration, pages visited, and conversion events.
  • This data is anonymized and aggregated for reporting.
  • We do not use Google Analytics to collect personally identifiable information (PII).

To learn more, visit Google’s Privacy & Terms: https://policies.google.com/technologies/partner-sites

C. Google Tag Manager (GTM)

We use Google Tag Manager to manage and deploy tags (like analytics scripts and pixels) on our site.

  • GTM itself does not collect personal data, but it may trigger tags that do (like Google Analytics or advertising pixels).

4. How We Use the Information

We use your data to:

  • Process orders, deliver products, and manage returns
  • Communicate with you (e.g. order confirmations, support, marketing if opted-in)
  • Improve website functionality, navigation, and product offerings
  • Detect and prevent fraud or misuse
  • Conduct advertising and remarketing campaigns
  • Perform analytics for business intelligence

5. Data Sharing and Disclosure

We may share data with trusted service providers for:

  • Payment processing (e.g. Stripe, PayPal)
  • Order fulfillment and logistics
  • Marketing automation and analytics (e.g. Google, Microsoft, Mailchimp)
  • Fraud prevention and security monitoring

We do not sell or rent your personal data.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Object to or restrict data processing
  • Withdraw consent for marketing emails at any time
  • Adjust cookie settings or opt out of tracking via browser or third-party tools

To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

7. Cookie Use and Management

We use essential and non-essential cookies:

  • Essential Cookies: required for cart, checkout, and user login
  • Performance Cookies: via Google Analytics, Clarity
  • Marketing Cookies: for ad retargeting and conversion tracking

Users can manage cookie preferences via browser settings or a cookie banner if deployed.

8. Data Security

We apply appropriate technical and organizational measures to safeguard your data. However, no method of online transmission is 100% secure.

9. International Transfers

If you are located outside the UAE, your data may be transferred to and processed in the UAE or other countries where our partners operate. We implement safeguards to comply with applicable privacy regulations.

10. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect data from minors.

11. Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted here with a new effective date. Continued use of our site means you accept the revised terms.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a data request, please contact:

DXB Acoustic
📧 Email: info@dxbacoustic.com
📞 Phone: +971 52 237 5959
📍 Address: Al Khawaneej 2, Opp. Orange Pier, Warehouse 2, Dubai, UAE